• * Our prices generally start at $45 per hour for our services. A minimum of an hour is required    for most services.  

• * Payment is due in full when services are completed. A receipt can be provided at the client’s    request.

• * Payment must be made by cash, check, Venmo. We do not accept credit cards at this time.

• * We are currently accepting residential and small commercial jobs, and jobs with recurring         assignments.

• * CANCELLATIONS by the client require a minimum of 24 hours notice. Cancellations made     less than 24 hours of the scheduled appointment WILL BE charged a $40                                 cancellation fee.  Any trip made by Up & At 'Em without access to property will result in a       $40 trip charge.

• * CONDUCT: Up & At ‘Em shall be courteous, not eat, use profanity, watch TV, use the             computer or any other property for personal reasons while cleaning the residence or                  commercial property.

• * If Up & At ‘Em must cancel or reschedule the appointment for some reason, they will               make every effort to give the client the maximum possible notice and to reschedule to the         client’s convenience.

• * Any returned check will result in a $40 service charge. No exceptions. 

• * Should any member of your household require the use of syringes, please insure that they        are disposed of safely. Any secure container like a coffee can be used to store used syringes      and/or needles prior to final trash disposal. Any unexpected stab by an insecure needle can        pose serious health concerns to our staff.

• * We love dogs! We have family members that are dogs and Up & At 'Em loves dogs too.            However, please crate your dogs if aggressive in any way for our safety. We are not                  responsible for any injuries your pets could cause to our cleaners so please prevent this from    possibly happening to one of our staff members.

• * We value our the privacy of our clients. We will not discuss our clients, your homes,                  belongings or private matters with anyone. However, please be sure that any confidential          documents or substances are put away before the cleaning team arrives.

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